What is the product warranty?
We pride ourselves on working with some of the best vendors in the window treatment industry. We also firmly stand behind the products we recommend and install. That being said, product warranties will vary based on each product and manufacturers. During the consultation process, we would be more than happy to walk you through the warranties available for your particular window treatments.
Do you have a service warranty?
The service warranty will vary depending on the product that is installed. We are committed to doing everything we can to ensure that the window treatments we install will measure up to our incredibly high standards. We will be happy to walk through the service warranty that comes with the particular product you are interested in during the consultation process.
Why are draperies so expensive?
It all comes down to the amount of fabric and the type of material. The overall cost will depend greatly on the size of the window, but in general, draperies require more fabric than shades. Quality of materials can be seen and felt with custom draperies. The price will vary depending on the type of material and the amount of fabric required.
How much does a consultation cost?
Nothing! At Gotcha Covered, we firmly believe that for us to get an accurate understanding of your space, style, and specific needs, we need to spend time in your home or business. That is why our initial design consultation is completely complimentary!
How long will the appointment take?
With our complimentary, in-home design consultation, we do like to take some time to get to know you and your space. We will discuss this more with you when setting up your initial appointment but prepare to set aside at least one hour so that we can show you all of our exciting window treatment options.
What are the payment options?
Payment options will vary. Most Gotcha Covered locations do accept cash, checks, and major credit cards. Just be sure to discuss the specifics with your design consultant during your initial consultation. Financing may also be an option.
Do you have a showroom?
A handful of Gotcha Covered locations do have a physical showroom, but it is our firm belief that custom window treatments need to be seen and felt within the actual space. Color, texture, and opacity will take on a different look in a showroom than they will in your home or workplace. This is why we strongly recommend that all our potential clients take advantage of our complimentary, in-home design consultation and let us bring the showroom to you!
Do you sell fabric treatments/draperies/curtains?
Yes! We pride ourselves on offering almost any product that can be used on the interior of a window. This includes hard treatments such as blinds, shutters, and roller shades. We also have soft window treatment options available which include fabric window treatments such as draperies, curtains, valances, and roman shades. We also offer other fabric products such as custom bedding, pillows, and other upholstery options, so be sure to ask us about these fantastic soft treatment options!
Do you have drapery hardware?
Yes, we do! We provide everything needed to install your custom window treatment and to allow it to function as needed. This includes a wide variety of beautiful, decorative drapery hardware as well as motorized options. Be sure to ask us about our motorized window treatments and smart home technology that we have to offer!
Who installs the product?
Depending on the product, many window treatments we install ourselves. We also proudly employ licensed and insured professional installers for any of our products that require a little more finesse.
How long will the wait be before the product is installed?
Custom window treatments take a little more time to prepare to ensure each piece is expertly crafted. Certain products will arrive faster than others, and once they are delivered, we will need to work with you and our installers to schedule a time and date for project completion. We will do our best to give you a realistic estimate of when to expect your product to arrive as well as communicate with you throughout the entire process to keep you informed.
How are you different from your competitors?
At Gotcha Covered, not only do we offer a wide variety of custom products from all of the best companies in the window treatment industry, but we also firmly believe that we are here for you, the customer. We desire to be a trusted partner and resource for you. Our commitment to excellence extends beyond the initial consultation and installation process. This is why our service pledge is entitled “Clients For Life.”